Company: Hostvalo
1. Purpose
To ensure the timely and responsible handling of abuse complaints (e.g., copyright, illegal content, fraud, spam) reported on services provided by Hostvalo.
2. Scope
This policy applies to all services offered by Hostvalo, including but not limited to VPS, dedicated servers, shared hosting, and reseller accounts.
3. Abuse Contact Information
Email: [email protected]
Abuse reports must include:
- IP address or domain name involved
- Date and time (with timezone)
- Nature of the abuse
- Evidence (e.g., logs, screenshots, URLs)
4. Types of Abuse We Handle
- Copyright infringement (DMCA)
- Hosting malware or phishing content
- Spam or bulk email abuse
- Network attacks or hacking
- Illegal or prohibited content
- Fraud or scam activities
5. Response Procedure
| Step | Action |
|---|---|
| Step 1: Acknowledge | Within 24 hours, we confirm receipt of the abuse report. |
| Step 2: Investigate | We review logs, server behavior, and any provided evidence. |
| Step 3: Notify Client | If the report is valid, we notify the client and request immediate action (within 12–24 hours). |
| Step 4: Temporary Action | If the abuse is critical, we may suspend the affected service immediately to prevent harm. |
| Step 5: Final Action | Failure to respond or repeated abuse may result in service termination. |
| Step 6: Report Upstream | We inform our upstream provider (e.g., Vultr) of the action taken if needed. |
6. False or Invalid Reports
We may reject abuse complaints lacking evidence or intended to harm others maliciously.
7. Data Retention
We may keep abuse reports, server logs, and communications for legal and compliance reasons.
8. Cooperation with Law Enforcement
We fully cooperate with valid legal requests from recognized government or law enforcement agencies.
9. Client Liability
Clients are solely responsible for the content and activity on their servers. Violations of this policy may result in service suspension or termination without notice.
10. Updates to Policy
This policy may be updated from time to time. The most current version will be available at:
https://hostvalo.com/abuse-policy/