At Hostvalo, we strive to provide the best services and customer satisfaction. However, if you are not entirely satisfied with your purchase, we’re here to help.
Cancellation Policy
Customers may cancel their service or order before it is processed or activated. Once the service is active, cancellation is only possible under the terms specified for each product or service.
To cancel a service, please contact our support team with your order ID or account details. All cancellation requests must be made in writing through email or the support portal.
Please note that some services (such as domain registrations or third-party integrations) may be non-refundable once ordered or processed.
Refund Eligibility
Refunds are only applicable under the following conditions:
- The service was not delivered as described.
- The service is experiencing technical issues that cannot be resolved within a reasonable timeframe.
- The refund request is made within the specified refund window (usually 7 or 14 days depending on the product).
We reserve the right to approve or deny refund requests at our discretion based on individual case reviews.
Non-refundable Services
The following items are non-refundable:
- Domain name registrations or renewals
- SSL certificates once issued
- Setup fees or administrative charges
- Custom software or services
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team via email or the support portal.
- Provide a clear explanation and reason for your refund request.
- Include your order ID, account email, and any relevant screenshots or documentation.
We aim to process approved refunds within 7–10 business days. Refunds will be credited to the original payment method used during the purchase.
Contact Us
If you have any questions regarding our cancellation or refund policy, feel free to contact us at [email protected]
If the cancellation is accepted than the amount will be credited in the main account in 7 to 10 days